One such company is web solutions specialists, Conscia, who recently joined forces with healthcare solutions specialist, System C Healthcare PLC. With this expansion came the unwelcome prospect of having to install more lines and new hardware to meet their new telephony needs. With a portfolio which include NHS Scotland, local authorities and international law firms, clients naturally demand that contact with Consica is quick and instantaneous. 

But rather than dig up the road and invest in new kit, Lumison's hosted iPBX and an upgrade from SDSL to EFM meant that Conscia could outsource the problem and scale up (or down) as they see fit.

Because iPBX utilises broadband technology, companies such as Conscia benefit from cheaper calls and a host of added features from call conferencing, call queuing to picking up voicemail externally and voicemail to email. Suffice to say, because it’s a managed service, they longer have to worry about managing the system and benefit from Lumison's 24 hour service SLA as standard.

The upgrade to EFM was also a “no-brainer”.  For the same price as SDSL, Lumison could deliver MetroEthernet speeds to Conscia, with the upgrade taking a few weeks, rather than the 3 month lead time for fibre optic services.

In a nutshell, all this technology means being more responsive to client needs. It improves customer relationship management, makes working on the move easier and ultimately increases employer effectiveness.

All in all a bit easier than getting the diggers out…